Radiotherapy Operations Manager

UPMC Cork /Bons Secours Radiotherapy are seeking a Radiotherapy Operations Manager to join the team.

Overview of role

The Radiotherapy Operations Manager Radiation Oncology will be responsible for the leadership and management of the Radiation Oncology Department located in the Bon Secours Radiotherapy Centre Cork (in partnership with UPMC Hillman Cancer Centre). Responsibilities include the management of clinical operations, quality management, regulatory affairs, continuing education, and financial responsibilities. The successful candidate will manage opportunities to improve patient safety and will participate in projects and programs designed to reduce errors, improve processes, and to create a culture of continuous quality improvement resulting in an exceptional patient experience. Reports To: Director of Oncology, UPMC Ireland Accountable To: The Board of Cork Radiation Oncology Services. Liaises With: All managers and staff.

Responsibilities of the Post

Standard Responsibilities

• Clinical Operations Management
• Coordinates the operations of the Radiation Oncology Department.
• Through positive leadership techniques influences and oversees all staff both clinical and non-clinical
• Ensures adequate personnel coverage to meet volume demands and adjust schedules as necessary in order to ensure patient safety standards.
• Develops/Implements/Administers network policies and procedures to standardise quality patient care
• Produces high quality work in a timely fashion to meet established deadlines.  Work is accurate and substantiated by fact.
• Provide effective financial oversight by balancing expenses against budget.
• Utilising a shared governance approach and will work with Director of Oncology and UPMC Cancer Centers Leadership staff, other site managers, HR Leadership and all other staff in the operations of the radiation oncology department.
• Will demonstrate effective communication techniques with patients, staff, management and senior leadership in daily operations. Works collaboratively with all internal and external stakeholders to develop and improve the service offering as well as promotion and advocacy of positive patient experience.
• Flexibility and willingness to adapt to changing clinical environments.
• Performs in accordance with system-wide competencies/behaviors. 
• Other Ad-Hoc duties as assigned. 

Quality Assurance/CQI Program Management

• Prioritise patient safety at all times.
• Oversee the department QA program and establishes meaningful, measurable QA programs to meet regulatory demands.
• Oversee departmental CQI Activities.  Conducts CQI meetings, sets goals and objectives for improvement, and measures results. Results are documented using UPMC standards.
• Works in conjunction with the site Medical Director, other Radiation Oncologists and all staff to maintain high standards for quality service. 
• Ensures quality standards are met and leads the department through accreditations and inspections.

Regulatory Affairs Management

• Coordinates the regulatory compliance activities and maintains continuous departmental readiness for inspections and surveys.
• Acts as a liaison to Radiation Protection Officer, medical physicists, medical director and coordinates safety compliance program.

Continuing Education Management

• Assesses learning needs of staff utilising surveys, QA Program Results, advice from Radiation Oncologists, and new processes and procedures.
• Implements or coordinates training programs to meet the needs of the staff.
• Facilitates staff CPD provided the application is within the scope of the service and budget provision.
• Performs staff reviews and address performance/ competencies in accordance with UPMC policy.

Business Responsibilities

• Supervises and oversees site budget, including operational and capital budgets in collaboration with the Director of Oncology
• Monitors and analyses financial performance, including profitability and volume metrics.  Implements appropriate changes to increase efficiencies, enhance revenue, and control expenses.
• Maintains FTEs at budgeted levels or can justify increases/decreases based on site volumes.
• Maintains supply and total expenses at budgeted levels or can justify increases/decreases based on site volumes.
• Oversees billing and revenue capture initiatives working in collaboration with the site's Medical Director.
• Working in collaboration with the appropriate personnel including the UPMC Cancer Centers leadership team, oversee new construction, renovation projects, and business utilisation.  Assess existing needs and plans for new programs to meet the site's needs.
• Contributes to Clinical Governance and Board reports, specifically referencing performance of KPIs

Qualifications & Experience:

• Qualifications: Bachelor’s degree in Radiation Therapy, Healthcare administration, Business Administration, or a related field. 
• Master's Degree and Radiation Therapy experience preferred
• Experience:
• Must have at least 3-6 years appropriate post qualification experience of progressive management
• Job Specific Competencies and Knowledge:  Acts in accordance with the vision, mission, and values of the company and in compliance with the corporate policies and JCI quality standards

Equal Opportunity Statement and Benefits   

UPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues.

• Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable.
• Benefits – Fully paid maternity and paternity leave for new parents. Competitive Pension Plan, company funded Death in Service Benefit x 3 times. Critical Illness cover for all employees up to the age of 66.
• Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.
• Work-Life Balance – Enhanced annual leave up to a maximum of 27 days. Flexible working opportunities to support you to work around external family commitments.
• Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement.

About UPMC           

A $26 billion healthcare provider and insurer, Pittsburgh, Pennsylvania-based UPMC is inventing new models of patient-centred, cost-effective, accountable care. Working in close collaboration with the University of Pittsburgh Schools of the Health Sciences, UPMC shares its clinical, managerial and technological skills worldwide through its innovation and commercialisation arm, UPMC Enterprises, and through UPMC International.

Providing high-quality healthcare in the South East since 2006, UPMC’s operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations at UPMC Whitfield and in Cork, the UPMC Sports Medicine Clinic at SETU Arena, Waterford, TUS Moylish Campus, Limerick, TUS Thurles Campus, Tipperary, and the UPMC Concussion Network. The UPMC Institute for Health is located in Mayo and the Global Technology Operation Centre is based in Kilkenny. UPMC is the Official Healthcare Partner of the GAA and GPA.