Difficult staff behaviour seems to be a growing problem in many departments. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour.
If you need help managing extreme difficult behaviour (EDB) in staff, if you feel manipulated by one particular person at work or if you are at a loss to know which management techniques to deploy, why not join our Training Day for Managers on 21 April 2020?
Martin Smith PhD, will deliver the unique workshop to help service managers develop their understanding and strategies to manage this small but very difficult group of any workforce.
This workshop will take place at Horizon Leeds, LS10 1JR and will take a look at extreme difficult and manipulative behaviours that go beyond the plain awkward.
The event will cover:
- Understanding EDB
- Understanding how staff develop into an EDB
- Identifying the 'predator from the prey'
- Awareness of difficult personality types
The course will:
- Develop strategies to manage extreme difficult behaviour in the workplace
- Use an active case study to identify language and behaviour of an EDB
- Recognise key warning signs to help tackle extreme difficult behaviour at an early stage.
Limited places are available and will be offered on a first come first served basis.
SoR members can get a special priced ticket for £295. Non-member tickets are £350.
Lunch and refreshements are included.
Contact [email protected] to reserve your place at this one-off training event